Refund Policy

Applicable to Domestic Orders Within Pakistan Only

1.    Eligibility

·         Returns and refund requests are subject to product inspection and approval. To be eligible, the product must be unused, in its original condition, with the price tag intact and the purchase receipt or order details available.

·         This policy applies only to domestic orders delivered within Pakistan. International orders are not covered.

2.    Change-of-Mind Requests

·         If the product is received in the correct condition and has no fault or defect, cash refunds are not available. Depending on eligibility, customers may receive a store credit voucher or request an exchange.

·         Change-of-mind requests are not accepted for the following items:

·         Stitched or tailor-made fabric

·         Undergarments and lingerie

·         Shoes and perfumes

3.    Shipping Charges

·         For eligible change-of-mind requests, the customer is responsible for the return shipping charges.

·         If Raja Sahib delivers an incorrect or faulty product, the customer will not be charged for the return shipping. Raja Sahib will coordinate the resolution and cover the applicable shipping costs.

4.    Refund Method

·         Approved refunds are issued as store credit vouchers only. Cash refunds are not available.

·         For prepaid orders, a 5% service charge on the refund amount will apply when the refund is requested without any error or fault on Raja Sahib’s part.

5.    Refund Processing Time

·         Approved refunds are generally processed within 12–15 working days from the date the case is approved.

6.    How to Submit a Request

·         To submit a request, email help@rajasahib.com with the following details:

·         Order ID

·         Reason for the request

·         Whether you prefer a store credit voucher or an eligible exchange

·         Clear product photographs, where applicable

·         Our customer support team will review your request and guide you through the process.

7.    Exchange Option

·         Where an exchange is approved, the customer may place a new order and share the new Order ID with our team. If the exchange is required because an incorrect or faulty product was delivered due to an error on Raja Sahib’s part, the applicable shipping charges on the new order will be waived.

8.    Inspection and Approval

·         All requests are subject to inspection after the product is received. Damage caused by neglect, improper use, or incorrect application is not covered under this policy.

·         Raja Sahib reserves the right to decline any request that does not meet the eligibility requirements outlined above.