PRIVACY POLICY
Raja Sahib values the trust you place in us and insist upon the highest standards for secure transactions and customer information privacy.

This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose information in relation to the users. Please read the following statement to learn about our information gathering and dissemination practices.

A. COLLECTION OF INFORMATION:
1. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.

2. Information including, user name, address, phone number and email address may be collected at the time of user registration. The information we collect from you includes things like:

Your name
Your mailing address
Your e-mail address
Your phone number
Your credit card number and other payment information
Credit application information, such as your Social Security number
Demographic and lifestyle information, such as age, personal interests and product preferences.
It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.

3. It is mandatory for users to provide certain categories of Business Data and Personal Data (as specified at the time of collection).

In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.

4. We record and retain details of users’ activities. Information relating to such transactions including the types and specifications of the goods, pricing and delivery information and any trade dispute records may be collected when sale and purchase transactions are conducted on or facilitated.

B. USE OF PERSONAL DATA:
If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:

1. verifying your identity;

2. verifying your eligibility to register as a user of the Sites;

3. processing your registration as a user, providing you with a log-in ID for the Sites and maintaining and managing your registration;

4. providing you with customer service and responding to your queries, feedback, claims or disputes;

5. to facilitate communication between buyers and sellers on the Sites;

C. SECURITY PRECAUTIONS:
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.

Whenever you change or access your account information, we offer the use of a secure server.

Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

D. HOW WE USE THE INFORMATION WE COLLECT:
We use the information we collect for things like:

Fulfilling orders and requests for products, services or information.
Processing returns, exchanges and requests.
Tracking and confirming online orders.
Delivering or installing products.
Managing our online program.
Marketing and advertising products and services.
Establishing and managing your accounts with us.
Communicating things like special events, sweepstakes, promotions and surveys
Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online.
Operating, evaluating and improving our business.
E. DATA RETENTION:
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

F. HOW WE SHARE THE INFORMATION WE COLLECT:
Raja Sahib does not sell, rent or trade your personal information to third parties.We may share your information with third parties to perform services on our behalf such as:

Fulfilling orders.
Delivering packages.
Scheduling and performing installations.
Servicing products.
Maintaining our program.
Fulfilling subscription services.
Applying for credit cards and processing credit card payments.
G. OTHER INFORMATION:
1. CHILD USE.
We do not knowingly collect personal information from, or sell products for purchase by, persons under the age of 18. We sell children’s products for purchase by adults. Do not provide information to us, or purchase from this Site, if you are under the age of 18.

2. LEGAL DISCLAIMER.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Site.

3. NOTIFICATION OF CHANGES.
Our business changes constantly and our Privacy Policy will change accordingly. You should check our Site frequently to recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

EXCHANGE POLICY
WHAT IS RAJA SAHIB RETURN’S POLICY?
Raja Sahib 3 Day Returns Policy “No Questions Asked Return Policy!”

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.

We mean what we say! All you need to do is drop an email at help@rajasahib.com within a period of 3 days, from the date of order. However,

you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C’mon that’s just fair!

Please note that “Raja Sahib 3 Day Returns Policy” does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewelry, Swimsuits & Socks.
Refund/ replacement for goods/ merchandise are subject to inspection and checking by Raja Sahib team.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Some special rules for promotional offers may override “Raja Sahib 3 Day Returns Policy.”
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
CAN I RETURN A PART OF MY ORDER?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

CAN I CANCEL MY ORDER?
If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it. If your order has been dispatched then refusal to accept upon delivery is not applicable.

HOW LONG WILL THE RETURN PROCESS TAKE?
Delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days (48 hours). Typically the refunds are initiated within 2 days after product inspection.

The receipt of the payment would depend on the mode of payment chosen by you.

HOW WILL I RECEIVE MY REFUND OR EXCHANGE?
Your money would be returned to you through bank transfer or easy paisa. You could also exchange the product with any of our other product line.

HOW LONG WILL THE REFUND PROCESS TAKE?
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you.

WHERE DO I RETURN MY PRODUCT?
Please contact through email: help@rajasahib.com or call: +92 336 9994777 (also available on whstapp) to register your complaint within 3 days after receiving the parcel.

In case of experiencing displeasure after receiving your ordered package, If the Product is defective or wrong item delivered, should be notified Raja Sahib within 3 working day of order delivery.

Raja Sahib will bear the courier charges in case of defective or wrong item is delivered.After being satisfied with the presented proof, we (name of the brand) will issue a one-time-use only coupon against the amount spent by the customer.

In case of not received your returned ordered package, you can request for a proof of delivery.

Stitching of the Suits ?

Suits are stitched according to the picture but it depends on the provided accessories and fabric by the brand. Sometimes suits cannot be stitched EXACTLY according to the picture due to provided fabric limitations and available embellishments.

APPLIANCE AND ELECTRONICS WARRANTY
Electronics items under Manufacturer Warranty will be covered only by the Manufacturer.

I WAS SUPPOSED TO RECEIVE MY REFUND BY NOW BUT I HAVEN’T. WHAT DO I DO?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete.

Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.


LINK ROAD BRANCH
32-A Link Road Model Town,
Lahore, PakistanTel. +92 42 35168128
Tel. +92 42 35168190
Email : help@rajasahib.com

MALL ROAD BRANCH
83, The Mall
(Sharah-e-Quid-e-Azam) Road,
Lahore, Pakistan
Tel. +92 42 36306792
Tel. +92 42 36306471

LIBERTY BRANCH
94-C/II, Gulberg III, Lahore, Pakistan
Tel. +92 42 35771701-5 (05 Lines)

WAPDA TOWN BRANCH
62-Iqbal Avenue Near Shaukat Khanam, Lahore, Pakistan
Tel.+92 42 35181454
Tel.+92 42 35181457